This is Elma from BJD-SHOP.COM.
We will hold a big sale from June 15,2022 to July 15th,2022, maybe many customers have seen our post for this sale. Recently, some customers asked us some questions, I have sorted them out, hope these Q&A will be helpful for all of you. If you need any help, don't hesitate to contact us when you want. Our email is firstname.lastname@example.org.
~~~~~~~The top 30 orders can get extra surprise. Maybe wig/clothes/extra doll/ heads and so on~~~~~~~~~
Q: Which dolls can use the sale price in this sale?
A: All dolls are available in our sale, their sale price maybe not the same.
1.All human version items can use the sale prices in the following chart.
2.HID size dolls and custom doll "YING" are big and heavy, its sale price is 168USD, same as 1/2 size doll.
3.Fantasy version doll's sale price are varied, you can ask us to check. Btw, the sale price is definite cheaper than original price.
Q: What shipping ways do you provide? How long for their shipping time?
A: Shipping time for each shipping way:
1. DHL: 5~7 days (DHL has been delayed for extra 7 days at present.)
2. FedExIP: 5~9 days (No delay)
3. ePacket/USPS/China Post: 20~35 days. (maybe sooner)
4. AliExpress Standard shipping: 9~25 days. (maybe sooner) This shipping way is for orders in our AliExpress store only.
Q:How much for the shipping fee?
A: Because of COVID-19, all shipping companies have raised their price each month. We have try to updated our shipping fee to accurate one. But there still be some incorrect shipping fee on our website.
We recommend standard shipping way such as USPS and ePacket, because express are too expensive at present.
If you can't find the standard shipping options on our website, you can contact us to calculate the shipping fee, you can send your city, zip code and country to us, our customer service will calculate the correct shipping fee for you. Our email is email@example.com.
Q: I saw the price on your website is not the sale price, how could I get the sale price when I place my order?
A: Just ignore the original price on our website, ask our customer service to update the total price for you after submitting your order on our website. Our website will not request money from you automatically, so don't worry your money will be transferred to us.
Q: New arrival dolls needs to pay 10USD extra fee, which dolls are new arrivals?
A: Dolls which be uploaded in June are new arrivals. We have uploaded about 90% new arrival yet. The other dolls will be uploaded in 48 hours.
Q: Shall I place order on our website or just confirm order details with you and ask you send me an invoice?
A: Both ways are available. We prefer you place your order on our website, because we will update the status for your order on our website, it is easier for you to check the status for your order.
Q: Can I do layaway in your store?
A: Sure! You need to pay 30%~50% of the total price as the deposit in our sale, rest part need to be paid before shipping. The deposit can't be refunded if you insist to cancel the order after the doll being in processing.
Q: Can I get any heads I want at the sale price?
A: Only 80% dolls' head can be sold separately in our store, please contact us to check if the head can be sold separately.
Q: I have some special requests for my order, what should I do when I place my order?
A: If you have any requests for your order, you can contact our customer service before placing your order. If our customer service tell you your request is available, then you can leave a message in the COMMENT BOX when you place your order. Such as "I need a custom makeup for this doll", "I need choose 18yrs body for this doll, not his default body", and so on.
Q: Can I choose a custom makeup for my doll? Does the custom makeup have any extra fee?
A: You can choose custom makeup for your doll. The price is the SAME as default makeup, no more extra fee. But you need to send the picture of the makeup to us before placing your order. Because we need to ask our artist if she can do it or not.
Here is a poster which our makeup studio made for makeup service. Hope it will helpful for you.
Q: Can I choose a special skin color for my doll? Does the special color have any extra fee?
A: Our factory provide kinds of skin color for our doll, such as normal pink, white, tan, brown, grey, purple, green and so on.
Normal and white has no extra fee. There are three skin color it in this chart costs 30USD, we have marked them in the picture.Because they have no seamlines, the material supplier raised their price.
Other special skin color need to pay only 18USD as skin color fee.
Btw, dark skin colors have seamlines, we always sand them off, but there will be some skin color difference after sanding them off. If you are mind of this, pls don't choose them for your doll. Light brown and dark brown and dark tan 2 don't have this problem.
If you need more help, you can contact us whenever you want by live chat or email. Both the two ways can get in touch with us quickly.