This is Elma from BJD-SHOP.COM.
We will hold a big sale from March 16th to March 28th, maybe many customers have seen our post for this sale. Recently, some customers asked us some questions, I have sorted them out, hope these Q&A will be helpful for all of you. If you need any help, don't hesitate to contact us when you want. Our email is email@example.com.
Q: Which dolls can use the sale price in this sale?
A: All dolls are available in our sale, their sale price maybe not the same.
1.The items in the category "specials" , their sale price are the one in our listing, no need to updated.
2. Other dolls' sale prices are in the chart as below.
Q: How to check if the doll is new arrival or not?
A: Dolls which be uploaded in 2021 are new arrivals. You can check our listing and find the date in the end of the item page.
Q: I saw the price on your website is not the sale price, how could I get the sale price when I place my order?
A: Just ignore the original price on our website, ask our customer service to update the total price for you after submitting your order on our website. Our website will not request money from you automatically, so don't worry your money will be transferred to us.
Q: Shall I place order on our website or just confirm order details with you and ask you send me an invoice?
A: Both ways are available. We prefer you place your order on our website, because we will update the status for your order on our website, it is easier for you to check the status for your order.
Q: Can I do layaway in your store?
A: Sure! You can pay 30% ~ 50% of the total price as the deposit, rest part need to be paid before shipping. The deposit can't be refunded if you insist to cancel the order after the doll being in processing.
Q: Will "group purchase" get more discount?
A. Yes! Two types of "Group Purchase" are available in our store.
1. If the item your group want to order are the same doll (you can choose different skin color if you want). You can contact us to get a good discount for your, the discount will be the best in our sales.
2. If the dolls your group want to buy are different, you can get a good discount, too. But the discount will not as good as the discount in Case 1.
3. More than 5 dolls can be treated as "Group Purchase" , the more you order the more discount you will get.
Q: Can I get any heads I want at the sale price?
A: 60% dolls' head can be sold separately in our store, please contact us to check if the head can be sold separately.
Q: I have some special requests for my order, what should I do when I place my order?
A: If you have any requests for your order, you can contact our customer service before placing your order. If our customer service tell you your request is available, then you can leave a message in the COMMENT BOX when you place your order. Such as "I need a custom makeup for this doll", "I need choose 18yrs body for this doll, not his default body", and so on.
Q: Can I choose a custom makeup for my doll? Does the custom makeup have any extra fee?
A: You can choose custom makeup for your doll. The price is the SAME as default makeup, no more extra fee. But you need to send the picture of the makeup to us before placing your order. Because we need to ask our artist if she can do it or not.
Q: Can I choose a special skin color for my doll? Does the special color have any extra fee?
A: Our factory provide kinds of skin color for our doll, such as normal pink, white, tan, brown, grey, purple, green and so on. Normal and white has no extra fee, other color need to pay extra for the skin color. If all the skin color can't make you satisfied, you can cutsom the skin color, but you need to send the picture of the skin color us before placing your order. Because we need to ask our factory if they can do it or not.
Q: What shipping ways do you provide? How long for their shipping time?
A: Shipping time for each shipping way:
1. DHL: 5~7 days (DHL has been delayed for 3~5 days at present, so the total shipping time is about 8~10 days)
2. FedExIP: 5~8 days (FedEx has not been delayed at presnet)
3. ePacket: 20~35 days. (maybe sooner)
4. China Post: 25~40 days. (maybe sooner)
Q:How much for the shipping fee?
A: Because of COVID-19, all shipping companies have raised their price. It very complicate to update the shipping fee one by one. If you want to calculate the shipping fee, you can send your zip code and country to us, our customer service will calculate the correct shipping fee for you. Our email is firstname.lastname@example.org.
If you need more help, you can contact us whenever you want by live chat or email. Both the two ways can get in touch with us quickly.