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Shipping & Returns

Q:Which shipping companies do you usually use?
A:EMS,Fedex,DHL and some small packet such as China Post and ePacket.

Q: Can you declare my package to avoid customs fees?
A:The CUSTOMS DUTY is a tariff or tax imposed on goods when transported across international borders. It is not included in our price. You need to pay for it.If the package be destroyed or returned for the reason that you don't want to pay for the Customs Duty, the money of your order will not be refund.

Q:If I received a doll damaged doll what should I do?
A:If there happens shipping damage or shipping mistake of wrong item, please contact us through MESSAGE / EMAIL immediately.The accident must be reported within 3 days since the package is arrived.

Q:Can I get a refund if I want to cancel my order after the doll being in processing?
A:If you want to cancel your order without any reason, besides,the doll has been in processing. You need to contact us to check how much can be refund, we will refund part of your payment.

Q:Can I return the doll and get reund?
A:If the product you received is not as described or has some other problems, you should contact us first,when we consider the issue as our problem you can return it within 7 days since the package is arrived.Then you will get a full refund.The return shipping fee will be paid by you.

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