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Shipping & Returns

Q:How is it packed? 

A:Boxes and bubble wrap. 

Q:Which courier do you use? 

A:EMS,Fedex, and DHL 

 
Q: Can you declare my package to avoid customs fees? 
 
A:You can e-mail to us.Our e-mail is elma-1987@hotmail.com(MSN) 
 
Q: You sell recast, you must be dishonest! 
 
A:Our bjd are the same as the copyrighted bjd.We are trading through the paypal.。 We have a lot of people buying. 
 
Q:If I received a doll damaged doll what should I do? 
 
A:Please take pictures and contact us. Damaged doll can be replaced for a small shipping fee.,you and I each bear half of it. If you buy new products at the same time. Damaged product ships for free. 
 
Q:Can I get a refund? 
 
A:YES,Please contact us and return the doll. 
 
Q: When I tried to checkout, the website said that you won't ship to this address 
 
A:please make sure the shipping address is the same paypal address. please add your telephone so that we can ship. 
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