Q:How is it packed?
A:Boxes and bubble wrap.
Q:Which courier do you use?
A:EMS,Fedex, and DHL
Q: Can you declare my package to avoid customs fees?
A:You can e-mail to us.Our e-mail is firstname.lastname@example.org(MSN)
Q: You sell recast, you must be dishonest!
A:Our bjd are the same as the copyrighted bjd.We are trading through the paypal.ã€‚ We have a lot of people buying.
Q:If I received a doll damaged doll what should I do?
A:Please take pictures and contact us. Damaged doll can be replaced for a small shipping fee.,you and I each bear half of it. If you buy new products at the same time. Damaged product ships for free.
Q:Can I get a refund?
A:YES,Please contact us and return the doll.
Q: When I tried to checkout, the website said that you won't ship to this address
A:please make sure the shipping address is the same paypal address. please add your telephone so that we can ship.