This is Elma from BJD-SHOP.COM.
We will hold a big sale in next month, maybe many customers have seen our post for this sale. Recently, some customers asked us some questions, I have sorted them out, hope these Q&A will be helpful for all of you. If you need any help, don't hesitate to contact us when you want. Our email is email@example.com.
Q: Which dolls can use the sale price in this sale?
A: Not only the items in the category "specials" , but also most HUMAN VERSION whole doll in our store can use this sale price in our sale. The sale price for 1/2 size doll and HID size doll and some new arrival item is 178USD, not 150USD.
Q: Can I do layaway in your store?
A: Sure! You can pay 30% of the total price as the deposit, rest part need to be paid before shipping. The deposit can't be refunded if you insist to cancel the order after the doll being in processing.
Q: Is there any extra discount for regular customers?
A: Yes! Regular customers can get special skin color for free in our sale.
Q: I want to buy a 1/3 size doll, the sale price is 150USD for her in your post, what are included in the 150USD?
A: 150USD is the sale price for 1/3 size human version blank doll. It includes the blank head and the body in normal or white skin. Makeup, body blushing and other skin color fee are not included.
Q: Will "group purchase" get more discount?
A. Yes! Two types of "Group Purchase" are available in our store.
1. If the item your group want to order are the same doll (you can choose different skin color if you want). You can contact us to get a good discount for your, the discount will be the best in our sales.
2. If the dolls your group want to buy are different, you can get a good discount, too. But the discount will not as good as the discount in Case 1.
3. More than 5 dolls can be treated as "Group Purchase" , the more you order the more discount you will get.
Q: What's the discount for FANTASY VERSION doll?
A: The discounts for fantasy version dolls are various, you can contact our customer service to get the accurate discount.
Q: I saw the price on your website is not the sale price, how could I get the sale price when I place my order?
A: Just ignore the original price on our website, ask our customer service to update the total price for you after submitting your order on our website.
Q: Can I get any heads I want at the sale price?
A: Not all heads can be sold separately, please contact us to check if the head can be sold separately. Btw, about 60% heads can be sold separately.
Q: I find a doll in the speacial list, can I use the sale price for it?
A: Sorry, your couldn't use the sale price for the doll in category "specials", because the special price is the sale price for them.
Q: Is hybrid doll available in this sale?
A: Yes, you can choose the heads and bodies you want to make a hybrid doll. Sale price is available for hybrid dolls.
Q: I have some special requests for my order, what should I do when I place my order?
A: If you have any requests for your order, you can contact our customer service before placing your order. If our customer service tell you your request is available, then you can leave a message in the COMMENT BOX when you place your order. Such as "I need a custom makeup for this doll", "I need choose 18yrs body for this doll, not his default body", and so on.
Q: Can I choose a custom makeup for my doll? Does the custom makeup have any extra fee?
A: You can choose custom makeup for your doll. The price is the same as default makeup, no more extra fee. But you need to send the picture of the makeup to us before placing your order. Because we need to ask our artist if she can do it or not.
Q: Can I choose a special skin color for my doll? Does the special color have any extra fee?
A: Our factory provide kinds of skin color for our doll, such as normal pink, white, tan, brown, grey, purple, green and so on. Normal and white has no extra fee, other color need to pay extra for the skin color. If all the skin color can't make you satisfied, you can cutsom the skin color, but you need to send the picture of the skin color us before placing your order. Because we need to ask our factory if they can do it or not.
If you need more help, you can contact us whenever you want by live chat or email. Both the two ways can get in touch with us quickly.