This is Elma from BJD-SHOP.COM.
We will hold a big sale from July 1st to July 7th, maybe many customers have seen our post for this sale. Recently, some customers asked us some questions, I have sorted them out, hope these Q&A will be helpful for all of you. If you need any help, don't hesitate to contact us when you want. Our email is firstname.lastname@example.org.
Q: Which dolls can use the sale price in this sale?
A: All dolls are available in our sale, their sale price maybe not the same.
1.All human version items can use the sale prices in the following chart.
2.HID size doll is big and heavy, its sale price is 168USD, same as 1/2 size doll.
3.Fantasy version doll's sale price= Human version sale price + Fantasy version extra fee.
For example, Aloa is 1/6 size, human version sale price is 69USD, fantasy version extra fee is 40USD. So the fantasy version Aloa is 69+40=109USD
Q: What shipping ways do you provide? How long for their shipping time?
A: Shipping time for each shipping way:
1. DHL: 5~7 days (DHL has been delayed for 3 days at present, so the total shipping time is about 8~10 days)
2. FedExIP: 5~8 days (FedEx has not been delayed at presnet)
3. ePacket: 20~35 days. (maybe sooner)
4. China Post: 25~40 days. (maybe sooner)
Q:How much for the shipping fee?
A: Because of COVID-19, all shipping companies have raised their price. It very complicate to update the shipping fee one by one. If you want to calculate the shipping fee, you can send your zip code and country to us, our customer service will calculate the correct shipping fee for you. Our email is email@example.com.
Q: I saw the price on your website is not the sale price, how could I get the sale price when I place my order?
A: Just ignore the original price on our website, ask our customer service to update the total price for you after submitting your order on our website. Our website will not request money from you automatically, so don't worry your money will be transferred to us.
Q: How to check if the doll is new arrival or not?
A: Dolls which be uploaded after May 30th, 2021 are new arrivals. You can check our listing and find the date in the end of the item page.
Q: Shall I place order on our website or just confirm order details with you and ask you send me an invoice?
A: Both ways are available. We prefer you place your order on our website, because we will update the status for your order on our website, it is easier for you to check the status for your order.
Q: Can I do layaway in your store?
A: Sure! You need to pay 50% of the total price as the deposit in our sale, rest part need to be paid before shipping. The deposit can't be refunded if you insist to cancel the order after the doll being in processing.
Q: Can I get any heads I want at the sale price?
A: 60% dolls' head can be sold separately in our store, please contact us to check if the head can be sold separately.
Q: I have some special requests for my order, what should I do when I place my order?
A: If you have any requests for your order, you can contact our customer service before placing your order. If our customer service tell you your request is available, then you can leave a message in the COMMENT BOX when you place your order. Such as "I need a custom makeup for this doll", "I need choose 18yrs body for this doll, not his default body", and so on.
Q: Can I choose a custom makeup for my doll? Does the custom makeup have any extra fee?
A: You can choose custom makeup for your doll. The price is the SAME as default makeup, no more extra fee. But you need to send the picture of the makeup to us before placing your order. Because we need to ask our artist if she can do it or not.
Here is a poster which our makeup studio made for makeup service. Hope it will helpful for you.
Q: Can I choose a special skin color for my doll? Does the special color have any extra fee?
A: Our factory provide kinds of skin color for our doll, such as normal pink, white, tan, brown, grey, purple, green and so on. Normal and white has no extra fee, other color need to pay extra for the skin color.
Btw, dark skin colors have seamlines, we always sand them off, but there will be some skin color difference after sanding them off. If you are mind of this, you can ask us keep the seamlines.
If you need more help, you can contact us whenever you want by live chat or email. Both the two ways can get in touch with us quickly.